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Return handling

A simple returns process is an important part of the experience, for a lot of customers, when shopping online. This results in less cancelled orders and happier customers. We take care of, and create, a smooth return process for your returns, cancelled orders and claims.

When a customer sends an order in return, we receive, unpack, and locate the origin. We create a digital traceability in the PartnerPortal for that specific return so you, as the customer to us, sees what is returned and what condition the product is in.

  • Labelling
  • Re-packaging
  • Hangtags
  • Restoration of electronics
  • Steaming and folding of clothes

Our return departments in Habo, Borås, Ängelholm and Stockholm handle returns daily.

Contact us for more information